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Frequently Asked Questions

Standard Rate:

The cancellation is free of charge 7 days prior to the date of arrival, after this time we charge you 90% the room rate as cancellation fee, if we could not sell the room more.

Non Refundable Rate:

For the non refundable bookings are no cancellation or changes possible. In case of a cancellation, 90% of the total amount will be charged as cancellation fee.

During the FAIRS we have special cancellation policy:

Free of charge up to 8 weeks perior the date of arrival ( Medica, Drupa 16 weeks), after this time we'll charge 90% the room rate if we could not sell the room.

Group booking ( 3 rooms and more ):

Guests booking more than 2 rooms are required to pay the total cost of the booking in advance. If cancelled or modified up to 60 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 90% of the reservation will be charged.

All hotel prices include applicable taxes and fees. Any exceptions to this are any optional fees. Add-ons will have to be arranged separately with your hotel.

Cancellation policy can be found in the check-out page before your reservation is paid for. If you need more information, you can contact us via email at: sunsetgateway@contact.com

If you booked with one of the providers on our site, go to the provider's website to complete your purchase, then you'll need to contact the provider directly. Not sure who the provider is? Check your credit card statement to see who charged your card.

You can find the room and property facilities in your booking confirmation.

A valid credit card is needed to guarantee your reservation with most hotels. You can also make a booking using someone else’s card provided you have their permission.

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